Orders and Payments
We accept multiple secure payment methods, including Visa, Mastercard, Vodafone Cash, InstaPay, and Cash on Delivery.
Once an order is placed, you will receive a confirmation message via phone or email. Orders can be canceled before shipping by contacting our customer service team.
Shipping and Delivery
We deliver to all governorates across Egypt, using trusted delivery partners.
Estimated delivery time is 2–5 business days within Cairo and Giza, and up to 7 days for other areas.
Shipping fees vary depending on the location and product weight. Free delivery may be offered during promotional periods.
Product Authenticity and Warranty
All products sold by Anoshka Smart Gadgets are 100% genuine and sourced from trusted brands and suppliers.
Each product comes with a warranty period ranging from 3 months to 2 years, depending on the manufacturer’s policy.
Warranty claims are handled either by our branches or the official service centers listed on the warranty card.
Returns and Refunds
Customers may request a return or exchange within 30 days of purchase, provided that the product is in its original packaging, unused, and free of scratches or damage.
Refunds will be processed using the same payment method once the returned item is inspected and approved.
2. Refund & Return Policy – Anoshka Smart Gadgets
We want you to be completely satisfied with your purchase from Anoshka Smart Gadgets.
If you are not fully happy, you can return or exchange your item within 30 days of delivery, under the following conditions:
•The product must be in its original packaging, with all accessories and manuals included.
•The item must be unused, undamaged, and in the same condition as received.
•Returns are not accepted for products that show signs of misuse, scratches, or damage.
•Proof of purchase (invoice or receipt) is required to complete any return or refund request.
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your credit card, Vodafone Cash, InstaPay, or the original payment method used during purchase.
Refunds may take 5–10 business days depending on your bank or payment provider.
Warranty and Defective Products
If your product is defective or malfunctioning, please visit one of our branches or contact our support team for inspection.
Products covered under warranty will be repaired or replaced free of charge according to the manufacturer’s terms.
Shipping for Returns
Customers are responsible for return shipping fees unless the product is defective or incorrect.
We recommend using a tracked courier service to ensure your item reaches us safely.
